联系我们
Check an existing enquiry
Follow up on an existing enquiry raised with nbn.
" issuegettingconnectedmessage="Issues getting connected
The connection process is managed by your retail service provider, however nbn may be able to assist you with certain connection issues.
" reportingdamagemessage="Reporting damage to property or nbn® equipment
Important information
For damage that is creating a Health and Safety hazard, please call nbn on 1800 687 626 to ensure any Health and Safety hazards are prioritised.
Damage to a utility asset, such as power, water or gas, should be reported to your relevant utility provider.
If your service is not working, please check our network outages page, or speak to your phone and internet provider who will be able to assist you.
" newdevsubdivisionmessage="New developments, new builds or subdivisions
nbn may be able to assist with login issues to the new developments portal, nbn certification, nbn billing and invoices.
" relocatenbnmessage="Relocating Satellite equipment
For any Health and Safety hazards, please call nbn on 1800 687 626 to ensure any Health and Safety hazards are prioritised.
If your relocation request of existing nbn equipment is due to service performance, please check our nbn optimise page, or speak to your phone and internet provider who will be able to assist you.
" removenbnmessage="Removing Satellite equipment
For any Health and Safety hazards, please call nbn on 1800 687 626 to ensure any Health and Safety hazards are prioritised.
If your relocation request of existing nbn equipment is due to service performance, please check our nbn optimise page, or speak to your phone and internet provider who will be able to assist you.
" issuewithservicemessage="nbn may be able to assist with your enquiry however please raise a case with your retail service provider first.
" notificationfromnbnmessage="Notifications received from nbn
Notifications including installation works, disconnection, inspection or maintenance.
For enquiries relating to an SMS received for your appointment, please contact your phone and internet provider..
Have you been contacted by someone claiming to be from nbn asking for personal information and you’re not sure if it is a scam? Find out more
" generalcomplaintmessage="Make a complaint for issues like our land access processes or our handling of a health and safety concern
If your complaint is related to a matter that is creating a health and safety hazard, please call 1800 687 626 to ensure any health and safety hazards are prioritised.
" formtype="from_url" equipmentinstallationcomplaint="Report or make a complaint about nbn® supplied equipment installation and workmanship
If your installed nbn supplied equipment is causing a health and safety hazard, please call 1800 687 626 to ensure any health and safety hazards are prioritised.
If you’re intending to remove or relocate your nbn supplied equipment (such as an nbn™ connection box, associated cables and other equipment) due to renovation, demolition or a move of premises, visit our relocation and removal page for more information.
If you are a medical alarm user, please contact your medical alarm equipment supplier for advice before requesting the relocation of nbn supplied equipment. It’s important you do this to check whether the alarm will continue to work normally with the nbn supplied equipment in a different location. This is because the position of the medical alarm may have been chosen by the supplier to provide adequate signal coverage throughout the home. If the alarm connects over the nbn network, and the position of the nbn supplied equipment is changed, this may affect the operation of the alarm.
" contractorconduct="Report or make a complaint about an nbn® contractor’s conduct.
If your complaint is related to a matter that is creating a health and safety hazard, please call 1800 687 626 to ensure any health and safety hazards are prioritised.
Apologies for the inconvenience, we are currently performing routine maintenance. This form will be up and running again shortly so please check back soon. If you are reporting an urgent Health and Safety hazard, or need to register a Medical Alarm please contact us on 1800 687 626.
" landingpageurl="/content/nbnco2/corporate-information/contact-us" accessibilitymessage="Website accessibility feedback
Our aim is to be compliant with level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0. Should you experience any difficulty in accessing or using the nbn website, please contact us using the form below.
For enquiries about your nbn connection, please check our Contact Us page.
" techchoicemessage="nbn® Technology Choice Program
nbn may be able to assist with enquiries relating to the Technology Choice Program such as the online quote or more information about your application that’s in progress.
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